Shipping policy

At aayina, customer satisfaction is important to us. This policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Return Eligibility Criteria
You may request a return if:
The item is unused, unworn, and in original condition
The product is returned with original packaging, tags, and accessories
The return request meets the timeframe mentioned below
Items showing signs of use, damage, or alteration may not be accepted.
2. Return Timeframe
Return requests must be raised within [X DAYS] from the date of delivery.
Requests made after this period may not be eligible for return or refund.
3. Refund Process and Timing
Once the returned item is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect.
4. Exchange Options
Exchanges are subject to product availability.
If an exchange is requested and the item is unavailable, a refund may be issued instead.
Exchange requests must meet the same eligibility conditions as returns.
5. Damaged or Defective Product Handling
If you receive a damaged or defective item:
Please contact us within [X DAYS] of delivery
Share clear photos or videos of the issue
We will arrange a replacement or refund after verification
Failure to report within the specified time may affect eligibility.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as “Final Sale” or “Non-Returnable”
Used or altered products
Gift cards or digital products (if applicable)
Products damaged due to customer misuse
7. Return Shipping Costs
Return shipping costs are borne by the customer unless the item is defective or incorrect.
In case of approved defective or wrong product returns, we will cover the return shipping cost.
8. How to Initiate a Return
To initiate a return or refund request, please contact us at:
Email: [EMAIL ADDRESS]
Include your order number, reason for return, and supporting images (if applicable).