Refund policy

We want you to love your shopping experience with [AAYINA]. If something isn’t right, we’re here to help. Please read our return and refund terms below.
1. Eligibility for Returns
You may request a return if:
The item is unused, unworn, and in its original condition
All original packaging, tags, and accessories are intact
The product was not damaged due to misuse or improper handling
Returns that do not meet these conditions may not be approved.
2. Return Timeframe
Return requests must be initiated within [2 DAYS] from the date of delivery.
Requests made after this period may not be eligible for return or refund.
3. How to Request a Return
To initiate a return, please contact us at majidreyaz49@gmail.com with:
Your order number
Reason for return
Clear photos or videos (if the product is damaged or defective)
Our support team will guide you through the next steps.
4. Refund Process and Timing
Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method used during purchase.
Bank or payment gateway processing times may vary and are beyond our control.
5. Exchanges
Exchanges are subject to product availability.
If the requested exchange item is unavailable, a refund may be issued instead.
Exchange requests must meet the same eligibility criteria as returns.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Please notify us within [ 2 DAYS] of delivery
Share clear photos or videos showing the issue
After verification, we will arrange a replacement or refund at no additional cost.
7. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as Non-Returnable or Final Sale
Used, altered, or washed products
Gift cards or digital products (if applicable)
Products damaged due to customer misuse
8. Return Shipping Costs
Return shipping costs are borne by the customer unless the product is defective or incorrect.
In cases of approved defective or wrong-item returns, we will cover the return shipping charges.
9. Cancellation Policy
Orders can only be cancelled before they are shipped.
Once shipped, cancellations are not possible, and the return policy will apply.
10. Contact Us
For any questions or assistance regarding returns or refunds, feel free to reach out to us:
Email: majidreyaz49@gmail.com
We’re always happy to help and ensure a smooth shopping experience 🌱